The Australian Travel Industry Association (ATIA) has stepped up its support for travel agents and tour operators across Australia as severe flooding continues to disrupt travel in Nepal and parts of China. The association is working closely with the Department of Foreign Affairs and Trade (DFAT) to distribute tailored communication toolkits that reinforce existing emergency protocols for member businesses.
Mira Yates, ATIA's Director of CATO and Education, expressed sympathy for all those affected by the disaster. "This is a terrible tragedy and our hearts go out to all those who are impacted," she said. "It's also a difficult time for many of our members, who may be affected by the flooding in Nepal and China."
The toolkits include customer email templates and the latest DFAT travel advice, enabling agents to communicate effectively with travellers and manage bookings during the crisis. ATIA remains in constant contact with DFAT to ensure members receive timely updates as the situation evolves.
"Right now, our priority is making sure no one in the industry is dealing with this on their own," Yates added, underscoring the association's commitment to its members.
Industry impact and support
The flooding has disrupted travel across the region, affecting itineraries that include popular destinations such as Kathmandu and Lhasa. For Australian agents, the crisis poses significant operational challenges, from rebooking flights to managing customer expectations. ATIA's proactive approach aims to mitigate these difficulties by providing clear, actionable guidance.
ATIA represents a substantial portion of Australia's travel industry, which transacted $26.9 billion in retail bookings in the 2025/2026 financial year. With 92% of its members being small businesses, the association plays a crucial role in supporting the sector, which employs a dynamic workforce predominantly composed of women.
The association's efforts are part of a broader industry response to natural disasters that have become more frequent in the Asia-Pacific region. As travel professionals navigate these challenges, resources like discounted adventure tours in Nepal may offer alternative options for travellers, though safety remains paramount.
For those with clients booked to China, the situation is equally complex. Recent developments such as Scoot's new Guiyang flights highlight the ongoing connectivity, but agents must stay informed about local conditions. ATIA's toolkits provide a framework for consistent communication, helping agents reassure travellers while keeping them updated on any changes.
As the flooding continues, ATIA's coordination with DFAT ensures that members have access to the most current information. The association's dedication to its members is evident in its swift response and ongoing support, reinforcing its role as a vital resource for Australia's travel trade.
Travel professionals are advised to monitor ATIA communications and DFAT advisories closely. For those seeking to adjust itineraries, exploring alternative peak-season options in Indochina could provide viable alternatives while affected regions recover.
