Corporate travel managers have long wrestled with the chaos that erupts when a flight is cancelled or a hotel booking falls through. A new partnership between Dallas-based data specialist Traxo and London-based startup Otonoma aims to take the burden off travellers and put resolution in the hands of automated systems and human experts.
The two companies announced an integration that combines Traxo's real-time booking capture with Otonoma's intelligent network, which monitors itineraries and coordinates responses across supplier APIs, human advisers, and AI agents. The solution is set to pilot with select corporate travel programmes before a wider release in the fourth quarter of 2026.
Closing the data gap
One of the industry's persistent pain points is the 30–40% of corporate bookings made outside centralised systems—direct with airlines, hotels, or through unmanaged channels. These so-called 'off-channel' bookings often leave travel management companies (TMCs) and suppliers in the dark until a disruption occurs. Traxo's AutoDetect technology captures booking confirmations within seconds, feeding them into Otonoma's network, which continuously scans for potential problems such as cancellations, delays, or missed connections.
“Partnering with Otonoma means the picture doesn’t just sit in a dashboard,” said Andres Fabris, CEO of Traxo. “The moment a disruption occurs, the right advisers, systems, and agents are already working on the solution.” This proactive approach ensures travellers are informed of resolutions rather than left to fend for themselves.
Jim Harding, CEO of Otonoma, explained the network's design: “Our intelligent network watches for anything that could cascade into a bigger problem, then pulls together whatever mix of systems, advisers, and AI agents can resolve it fastest.” The goal is to minimise traveller stress and operational downtime, a critical factor for frequent flyers on routes like London–New York or Singapore–Sydney.
The partnership arrives as the industry sees a surge in refund protection uptake and a growing reliance on human backup from travel advisors—signs that travellers are increasingly wary of disruptions. For corporate programmes, the ability to automate resolution could be a game-changer, especially for multinational firms with travellers scattered across time zones.
Existing Traxo clients can activate the Otonoma connection with minimal effort, according to the companies. The integration is designed to work alongside existing TMC workflows, whether that involves Amadeus, Sabre, or Travelport, and can also complement tools like Trip.Biz's Agent ONE AI suite for corporate travel management.
The move underscores a broader trend in travel technology: moving from reactive to predictive disruption management. While airlines and GDSs have long offered alerts, the ability to automatically rebook, re-accommodate, and communicate across multiple channels is still nascent. Otonoma's network aims to fill that void by orchestrating a mix of automated and human responses.
“This is about creating a seamless, connected journey for corporate travellers,” added Fabris. “We’re reducing stress and improving efficiency, which ultimately benefits both the traveller and the company’s bottom line.”
With the pilot phase set to begin later this year, the industry will be watching to see how the integration performs in real-world scenarios. If successful, it could set a new standard for how corporate travel programmes handle the inevitable hiccups of modern travel.
