Trip.Biz, the corporate travel arm of Trip.com Group, has been recognised with two accolades at the Travel Daily Media Travel Trade Excellence Awards 2026 – Asia. The company was named Travel Management Company of the Year – Singapore and Business Travel Booking Platform of the Year – Singapore, underscoring its push to modernise business travel through AI-driven technology and a unified service model.
The awards reflect Trip.Biz's strategy of combining an AI-powered booking platform with a broad global travel ecosystem. The company argues that by integrating multi-source travel content, automated policy controls, and dedicated service teams, corporations can boost adoption of their travel programmes and manage them more effectively.
One connected platform
Central to Trip.Biz's offering is Trip.Biz ONE, a platform that consolidates booking, policy management, approvals, service, and reporting into a single environment. Unlike traditional single-GDS setups, Trip.Biz aggregates content from multiple sources across the travel ecosystem, giving travellers access to inventory that might otherwise be missed. This approach aims to deliver greater availability and competitive pricing alongside corporate-negotiated rates and exclusive offers.
The platform embeds policy requirements, approval workflows, and budget controls directly into the booking process. Rather than addressing compliance and spending after the fact, companies can guide decisions upfront and manage travel costs proactively. Customisable dashboards and integrated reporting give finance, procurement, and travel teams a consolidated view of programme activity and spending from one data source, supporting budgeting, forecasting, and supplier decisions while automated workflows reduce manual work.
By pairing digital capabilities with dedicated service teams, Trip.Biz aims to support travellers throughout their journeys, including when plans change or disruptions arise.
Agent ONE: AI across the travel lifecycle
Trip.Biz also earned recognition for Agent ONE, a suite of four specialised AI agents—Planning, Booking, Approval, and Insight—that work together across the end-to-end business travel lifecycle. The Planning Agent converts natural-language requests into personalised, policy-compliant recommendations drawn from Trip.Biz's multi-source content, reducing the need to search multiple sites. The Booking Agent replaces friction-heavy flows with guided conversational booking, keeping inventory, pricing, approvals, and payment connected within the platform.
The Approval Agent streamlines authorisation by assessing requests against company policies, employee roles, trip purposes, and budget rules in under three seconds. Eligible trips can be approved automatically, while exceptions are flagged for review, shortening wait times while retaining oversight. After a trip, the Insight Agent goes beyond fixed dashboards to proactively analyse booking activity, spending patterns, and supplier performance, identifying potential savings, policy gaps, and opportunities to improve travel programmes.
Agent ONE's strength lies in how its agents collaborate. Information from planning, booking, approvals, and post-trip analysis feeds into a continuous cycle, enabling ongoing optimisation.
The two awards recognise Trip.Biz's efforts to combine global travel management expertise with connected technology and AI-driven capabilities. The Travel Daily Media Travel Trade Excellence Awards – Asia is a premier awards programme in the Asia Pacific region, honouring excellence across hotels, airlines, airports, cruise lines, tour operators, travel agencies, booking platforms, and travel technology.
Other winners at this year's awards include PARKROYAL COLLECTION Marina Bay, which took triple honours, and FCM Travel, which won Hybrid OTA of the Year. Jewel Changi Airport also secured two awards, while Sunrate.AI was named AI Initiative of the Year.
