At HITEC 2026 in Texas, Access Hospitality introduced Access Evo, an artificial intelligence layer designed to consolidate fragmented hotel technology stacks. The platform integrates data from Central Reservation Systems (CRS), Customer Relationship Management (CRM), Revenue Management Systems (RMS), and booking engines into a single operating environment, enabling commercial teams to move from data collection to actionable insights without manual reporting.
Nicola Longfield, Chief Commercial Officer of Access Hospitality, emphasized the industry's need for connected intelligence rather than additional dashboards. “What the hospitality industry needs is connected intelligence, not another dashboard,” she said. The launch addresses a pain point identified in the company's research: US hotel managers spend an average of 78 minutes per day switching between systems, equating to over 42 lost working days annually due to disconnected workflows.
Key Features and Modules
Access Evo comprises four core modules. Evo Navigator provides a unified interface for seamless navigation across previously siloed systems. Evo Copilot allows users to query data using everyday language, reducing the need for specialized technical skills. Evo Feed delivers real-time operational intelligence, while Evo Analytics offers comprehensive commercial dashboards. Together, these tools aim to accelerate response times, improve profitability, and support consistent decision-making backed by real-time data.
Future enhancements, slated for release after HITEC, include Automated Group Quoting and Intelligent Channel Mix Optimisation. The former leverages AI to streamline responses to group booking inquiries, while the latter optimizes channel performance based on demand fluctuations. These additions are expected to further reduce manual workload for hotel revenue and sales teams.
The launch comes amid broader trends in hospitality technology, where operators increasingly seek to integrate disparate systems. Access Hospitality's move mirrors efforts by other vendors such as Oracle Hospitality and Infor to create unified data platforms. The company's focus on reducing system-switching time aligns with research from industry bodies like HSMAI, which has highlighted the productivity drain caused by fragmented tech stacks.
For hoteliers attending events such as the Hospitality Thailand Conference 2026, where design, tech, and revenue insights are key themes, Access Evo offers a practical solution to a persistent operational challenge. Similarly, discussions at Hospitality Asia's 6th Malaysia Conference have underscored the importance of integrated technology in driving revenue and investment decisions.
Access Hospitality, a division of Access Group, serves over 6,000 hospitality clients globally. The company's portfolio includes property management, point-of-sale, and booking solutions. With Access Evo, it aims to position itself as a leader in AI-driven operational intelligence for hotels of all sizes, from independent boutiques to large chains.
The platform is available immediately for existing Access Hospitality clients, with broader rollout planned in the coming months. Pricing is based on property size and module selection, though the company has not disclosed specific figures. Early adopters include properties in North America and Europe, with expansion into Asia-Pacific expected by early 2027.
